Corporate guidelines of Höft & Wessel AG

Guidelines

Höft & Wessel repositions itself

The Höft & Wessel Group is a leading IT, hardware and software technology specialist for ticketing, parking and mobile solutions in Germany and the United Kingdom. Established in 1978 by the two entrepreneurs who gave the company its name, the enterprise has grown from a start-up into an SME with a workforce of over 400 employees. The Company’s main locations are Hannover and Swindon, west of London.

In Europe, in the field of research and development Höft & Wessel is one of the leading enterprises according to the EU Industrial R&D Investment Scoreboard and a well-known producer of ticketing systems for public transport and mobile terminals for data capture in the wholesale, retail and logistics sector. The British subsidiary Metric is one of the largest providers of car park terminals on an international scale.

Höft & Wessel AG is within a reorientation phase at present. The core business of

this technology enterprise is now handled by a number of processes defined as order procurement, defining solutions, executing orders as well as supporting services. This optimisation of internal processes lays the foundations for being able to align substantially more strongly to customer needs and to further develop in strategic terms. Within the scope of a structured process, Höft & Wessel AG has now formulated a strategy that is to remain in place until 2018.

Key elements of the strategy are VISION, MISSION STATEMENT and POLICY GUIDELINES.

Vision

By 2018, Höft & Wessel will grow organically to reach over EUR 100 million in sales and will become

> the leading solution and service partner

> for individual, innovative, ergonomic products and complete systems

> of sophisticated, discerning customers

> in the fields of Ticketing, Mobile Solutions, and Parking

Mission Statement

By providing innovative and ideal solutions, we make a substantial contribution to the success stories of our customers.

Our ergonomic products are easy and intuitive to operate.

Our lean and efficient processes enable speedy and commercially sound results to be achieved.

We provide investment security by delivering durable, robust products.

Growth and sound earnings constitute the basis for the future development of the Company.

Not only do we provide our employees with secure jobs; we also have creative challenges and a pleasant, SME working atmosphere to offer.

Clarity

Straightness in taking action, in developing decisions and in implementing decisions.

Openness

Openness to reflection and openness to new solutions as a mission statement across all hierarchical levels.

Commitment

Disciplined compliance with and adherence to arrangements made as a basis for mutual appreciation in interaction with one another.

Transparency

Timely, truthful, complete communication of relevant information and ability to track down responsibility.

Trust and Confidence

Reliability, sincerity, integrity in the course of actions taken by all employees

in recognition and with awareness of our Corporate Social Responsibility (CSR).

Responsibility

As a reliable partner, as an attractive employer, and as sustainable added value to the Company.

Excellence

Development and implementation of innovative, top-quality solutions for to meet individual requirements.

Profitability

Economy as a leitmotif in taking action, both in generating solutions and in day-to-day business.

Customer Orientation

Orientation to the customer and the satisfaction of customer needs, both with regard to external and internal customers.

Professionalism

Compliance with high quality standards in handling projects as a required level, also with regard to meeting deadlines.

Quality & Environment

Environmental protection standards, sustainable management, continual improvement of processes, products and services designed in conformity with DIN EN ISO 9001 and DIN ISO 14001 standards are essential in all our actions.

Work

Our workplaces meet the statutory requirements and are designed in conformity with industrial health and safety regulations.

Höft & Wessel AG | 20130403

Höft & Wessel AG has already had corporate guidelines in place since 2005, which were revised in the year 2010 and in 2013.

The Board of Management