Service

Höft & Wessel as service partner 

The Höft & Wessel service specialists are all highly qualified, and they operate with the support of state-of-the-art IT technology. Constant further training of our staff is guaranteed, to ensure that they keep up-to-date with the latest technological developments. Backed by the experience of having more than 100,000 mobile computers in commercial use today, Höft & Wessel is able to offer an individually tailored range of solutions to ensure fast, customer-oriented service.

• Telephone support 
• Helpdesk support 
• Hardware service 
• Bring-in service 
• On-site service 
• Service pool Telephone support for pilot and implementation phases 
• Software service 
• Remote software diagnostics

The Service Line 

The Service Line is the central contact responsible for handling any issues arising in connection with Höft & Wessel products. This applies to both hardware and software, as well as to general information. Customers can send enquiries or report faults to the Höft & Wessel Service Line by telephone or fax. The Service Line then coordinates any measures required from their central location.

• Central contact 
• Calls are answered by qualified personnel 
• High availability 
• All calls are recorded in a database 
• Required measures are initiated immediately 
• Coordination and monitoring of all processes 
• Support from Helpdesk system linked to a knowledge base 
• Escalation management 
• Reporting