'Made in Germany' Service

We at Skeye: our values, our ideas, our claim

From right in the middle of Germany — at the headquarters in Hanover —
all service processes are accepted and carried out.

For you this means extremely short service routes and fast response times. Individual services are specifically tailored to meet all requirements; in this way, we offer guaranteed replacements for defective devices within only 48 hours, for example. Another plus point: through the close co-operation between the service centre and the development department, we are always able to react quickly. And all of this as part of ISO 9001 assured processes. Customers who operate internationally turn to our service organisations in numerous countries around the world.

For example, the Edeka and Rossmann chains have commissioned Skeye to provide devices during inventories for many years. In addition to the general pool service, Skeye assumes the overall logistics pertaining to and the delivery, collection, storage and maintenance of devices. Up to 60 MDEs (Mobile Data Entry devices) are required in more than 2,500 branches. During inventories, just over 3,000 devices are in circulation. Our customers, large chains, SMEs, as well as smaller businesses, receive everything from a single source: the MDE device, the specially configured application software and their service package. In other words, especially device logistics. 'Made in Germany’ service means a fully comprehensive, problem-free package for our customers. For example, where one of our customers submits a replacement request to us by 14:00hrs  in line with a corresponding agreement, a replacement device will be installed at the branch concerned the following morning.

And what can we do for you?

Discuss your specific service requirements with us.

Tel. +49 511 6102-512 or write us an email.